Service Gurantee

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Service and Quality Guarantee

Tim can tell you that if a customer experiences a service failure and does not complain, we will generally have no idea that problem exists. As a result, not only will we have an unhappy customer, but we will also be unaware that an issue exists.

Consequently, Tim fully encourages customers to leave feedback and bring any issues to his attention as service guarantees do offer a number of positive benefits.

Our service guarantee stipulates that we will perform to a certain level and ensure products and services are free from defect for a period of one year. If these conditions have not been met, we will ensure the issue is corrected and that you are fully satisfied with our products and services.

Prior to offering a service guarantee Tim will ensure that the level of service quality that he is planning to guarantee is generally achievable. If we can’t guarantee service Tim will let you know beforehand as invocations of the guarantee can be financially prohibitive.

Tim’s primary goal is to enable growth and continuously improve service quality and customer service satisfaction, by encouraging customers to provide us with feedback. We want to know about your experience so we can improve our service and ensure that our customers are fully satisfied.

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period restoration, construction, renovations, dormers, bathroom, custom turnings, windows, doors, Mountain, Ottawa, Manotick, Metcalf, Osgoode, North Gower, Kemptville, Merrickville, Spencer, Morrisburg, Smith’s Falls, Kitchen Renovation